Can I add accessories to my MSpa?
We have plenty of accessories to choose from for an Mspa, including Heat Preservation Mat, Ice Box and Cup Holder, Floating Lamp, and Wicker Surrounding Units. Explore our MSpa Accessories and see how you can customize an MSpa to suit your needs.
Is the spa noisy when switched on?
How long does an MSpa last?
Can I use my Mspa indoors and outdoors?
How do I know which MSpa range is right for me?
MSpa has the most extensive product line in the portable spa industry. From the most cost-effective COMFORT series to the highly intelligent and luxurious MUSE series, it is easy to find the model of your choice in terms of function, design and sizes.
The budget-friendly line with the most classic styling and practical features.
How many people can fit in an MSpa?
4-persons: TEKAPO(4P), BERGEN(4P),
6-persons: TEKAPO(6P), BERGEN(6P), OTTOMAN, STARRY(2021 version),SOHO, CAMARO, EXOTIC, VITO, RIMBA, AURORA(2021 version), CARLTON, MONO, TUSCANY
What is the age limit for children?
An MSpa is not a paddling pool or a toy and therefore is not suitable for children under 8 years old.
What is the difference between air bubbling and hydro jets?
Do all spas come with a timer function?
All MSpa models released in 2019 and onwards come with the Timer Function. You can easily set the time to wake up the spa to start heating the water. Featuring the intergrated chip, an Mspa allows users to adjust the number of hours before heater activation from 1 to 99 hours.
Do the spas have built in seats?
All MSpa models (expect TUSCANY) released in 2020 and onwards come with a cushioned floor. CAMARO/EXOTIC and all the models of URBAN/FRAME series come with integrated seat cushions to provide great comfort during periods of long use.
Is the spa comfortable and easy to get in and out of?
Known as hydrotherapy, a MSpa helps relieve the effects of Arthritis by utilising the properties of warm water in order to facilitate the improved movement of joints which are stiff, ache or are painfully swollen. The cushioning in the base of the spa is suitable for periods of extended use. All MSpa models (expect TUSCANY) released in 2020 and onwards come with a non-slip bottom providing extra friction between the foot and the spa floor. For those who suffer from arthritis or struggle to move, we recommend an MSpa Wicker Step as it can provide extra assistance and support when entering and exiting the spa.
How much does an MSpa weigh when filled (80%) with water?
TEKAPO - 4P 671kg /1479lbs
TEKAPO - 6P 953kg /2101lbs
BERGEN - 4P 721.5kg /1591lbs
BERGEN - 6P 954kg /2103lbs
OTTOMAN 954kg /2103lbs
STARRY 954.5kg /2104lbs
NEST 579kg /1276lbs
VITO 964kg/ 2125lbs
RIMBA 964kg /2125lbs
AURORA 964.4kg/ 2126lbs
CARLTON 972kg /2143lbs
OTIUM 972kg /2143lbs
MONO 968kg /2134lbs
TUSCANY 1172kg /2584lbs
Can I use my MSpa during winter?
It is suggested not to leave or set up your Mspa in temperatures lower than 4°C (39.2°F).
However, as long as the spa is power on, once the water temperature is lower than 1°C (33.8°F) the ANTI-ICING system will be automatically activated to heat the water up to 3°C(37.4°F). This system will prevent the water from freezing and protect the control box.If you wish to use your MSpa in winter always make sure it is protected either on a raised platform in a sheltered or covered area.
Can I leave my spa in direct sunlight?
No, do not leave your MSpa in direct sunlight as this can cause damage to its liner.
How do I maintain the water on a daily basis?
In order to maintain clear, clean and healthy water there are some day-to-day / regular tasks that you will need to undertake:
How often do I need to change the water?
Do I need to use chemicals? Why?
Do I have to use chlorine or bromine in my MSpa?
What are the recommended chemicals and accessories for MSpa hot tubs?
It is recommended to use the MSpa all-in-one chemical treatment kit and our genuine cleaning accessories. Chemicals from other brands will also work. Please read carefully and follow the user guide provided by the manufacturers.
Can I repair my spa liner with the enclosed repair kit?
Yes, some small scratches or holes can be repaired with the enclosed repair PVC swatches. Due to the shipping safety policies, the repairing glue is not included. Please ask for the glues from the service center or simply buy one from a local shop. The surface should be dry and clean while affixing the PVC swatch to the leaking tiny holes or tears. Click here for our repair and how-to videos.
Why does my MSpa look lopsided?
The spa pool liner and cover must be extended evenly around when the spa is filled with water. A MSpa must be placed on a completely flat and solid surface. Otherwise it can cause the spa to be lopsided.
Why can I see algae in the spa even if I've used the filter regularly?
The filter pump itself will not prevent algae from growing in the spa water. For better water condition, it is recommended to use the MSpa all-in-one chemical treatment kit and our genuine cleaning accessories or contact our local suppliers for further information.
Why does the air bubbling suddenly stop after running for 20 minutes?
Can I screw off the inlet or outlet of the spa when it is filled with water?
Why is the FILTER button flashing or displaying red?
What's the meaning of error code:E0,E1,E2,E3,E4 shown on the panel?
Please view Error Code chart here.
Does the built-in control box filter the water?
Can I leave the pump running all the time?
How long do filters last?
It depends on their maintenance regime and water conditions. A filter should be cleaned after every use or at least every other day.
Where should I install the filter cartridge? Does the filter cartridge have a mesh cover?
The filter cartridge should be installed to the water inlet on the inside of tub wall. Refer to the filter chart to see how to correctly install a filter cartridge.
There are several versions of filter cartridges on the market. Refer to the chart below to choose the right filter cartridge for your spa. Please remove the fully enclosed mesh cover if your spa comes form the LITE or COMFORT series.
Where is the best place to setup my MSpa?
How do I know when the spa is properly inflated?
The manometer attached on the valve cap or inflation hose will show the spa inflation status. Please refer to the user manual or read instructions printed beside the air valve. Always read the manometer to ensure that the spa is filled at the proper air pressure for the conditions.
NOTE: Over-inflation can cause damage to spa liner. Complaints caused by misoperation will not be covered by the warranty.
How long does it take to fill an MSpa?
It varies on different spa models and your water pressue, usually it will take approximately 1 hour to fill up to the mininum line.
Is it easy to drain an MSpa?
Do I need a flat surface to place a MSpa?
Yes, an MSpa must be placed on a completely flat and solid surface.
How easy is it to setup an MSpa?
We bet you cannot find any other hot tub that is as easy to set up as an MSpa. Thanks to the world's first built-in control box, MSpa hot tubs allow you to skip the annoying pipe connection and pump installation and complete inflation by just pressing one button. Please refer to your user manual for specific set up information or watch our how-to videos.
How do I inflate the Inflatable Bladder (optional)?
If your spa comes with a standard inflatable bladder, check your user manual for guidance.
If you purchased the bladder separately, please make sure you have inflation hose or foot pump.
There is no single hose adaptor for DELIGHT series spas, you can purchase an extra foot pump to inflate the bladder.
Can the heat and hydo jet massage system stay on at the same time?
Can the heat and air bubble massage system stay on at the same time?
How long does it take to heat up?
Why is the spa heating up higher than the set temperature?
How can I heat up my MSpa more efficiently?
Where is the serial number on my MSpa?
The MSpa serial number can be found on the back of your spa's controller or on one of the feet of the engine block.
What happens if I have a question or issue with my MSpa?
You can scan the QR code on your manual or click here to find out the local service contact information
How long is the warranty on a MSpa?
MSpa covers below manufacture warranty period from purchasing date:
12 months for the electric parts
6 months for the spa pool (Lite/Delight/Comfort Inflatable Spa)
12 months for the spa pool (Premium/Elite/Concept/Urban/Muse Inflatable Spa/Rigid Wall MSpa)
24 months for the rigid wall frame
Am I still covered under warranty if I bought my MSpa second hand?
No. MSpa warranty only applies to the original purchaser and terminates upon any transfer of ownership.
Is an MSpa easy to clean and maintain?
Our range of inflatable hot tubs are very easy to maintain and are all supplied with a user manual with maintenance instructions. You can also watch the instruction videos by visiting MSPA SUPPORT.
How much does it cost to maintain and run an inflatable hot tub?
The running costs will vary depending upon your electric tariff, the amount of usage and how well insulated the spa is from the cold. We estimate it can cost around €1 per day to run based on feedback we have from our customers.
Can I leave my spa unattended for a long period of time?
- put the top lid on to prevent raining, falling leaves, etc.
- slightly release some air to prevent over-inflation from heat or direct sunshine.
Does the spa need constant power to stay inflated?
No, an MSpa does not require the pump to be on constantly to be kept inflated. The pump can be used however at initial setup to inflate the spa in 1 to 2 minutes.
Can I add more air to the spa when it is full of water?
Yes. You can simply add air to the spa in the same way as when you initially inflated the spa until the manometer points to the GREEN section.
Can the MSpa be left out all year round?
The entire MSpa is waterproof. However, if you are expecting a very large amount of rain or bad weather it is recommended that you bring the spa indoors. Constant adverse weather conditions could damage the spa and pump and they should not be used in temperatures below 4°C.
How do I deflate and store my MSpa during the winter?
Drain and deflate the spa, clean it with a mild non-abrasive cleaner, and then rinse thoroughly. After the spa is dry, put it into the original box with all accessories.
Store the spa and accessories in a dry, temperature-controlled environment, between 0°C and 40°C (32°F - 104°F). We recommend storing the spa with desiccant.
Can I leave my spa on all the time?
How often should I change the filters?
Filters should be cleaned after every use, using running water to remove any small particles of debris. If the filters are used for too long they will get dirty and deteriorate, meaning the quality of water is not being maintained effectively. Dirty filters can also cause F1/E1 errors to appear on the pump. If you are unable to clean the filters, these should be replaced.
What electric supply do I need to run my MSpa?
You should always use a grounded socket with PRCD protection. All of our pumps come with a built-in RCD unit as a safety measure. The socket that the hot tub is being plugged into should be grounded. It's better the socket is with a waterproof cover. Or it should be placed somewhere hardly sprayed by the water from the spa.
Can I use an extension cord?
No, extension cables cannot be used with MSpa. The MSpa pumps come with a 5.1-meter cable which is usually sufficient for customers to reach their nearest grounded socket with RCD protection. If the cable is not long enough, we recommend getting a qualified electrician to install a grounded outdoor socket with RCD protection. The socket that the hot tub is being plugged into should be grounded. It's better the socket is with a waterproof cover. Or it should be placed somewhere hardly sprayed by the water from the spa.
What is a PRCD?
Is the spa and PRCD waterproof?
Still need help?
Contact your nearest after-sale service center.