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FAQs

General

Can I add accessories to my MSpa?

We have plenty of accessories to choose from for an Mspa, including Heat Preservation Mat, Ice Box and Cup Holder, Floating Lamp, and Wicker Surrounding Units. Explore our MSpa Accessories and see how you can customize an MSpa to suit your needs.



Is the spa noisy when switched on?

By featuring the Whisper Quiet Technology and a built-in control box wrapped by the pool liner, an Mspa is the quietest portable spa that you can find.



How long does an MSpa last?

It is very important that an MSpa is stored correctly and looked after throughout its life. An MSpa can be enjoyed for many years if it is well maintained and cared for.



Can I use my Mspa indoors and outdoors?

You can use an MSpa hot tub both outdoors and indoors. Whilst most of our customers set them up in their gardens either on a hard surface such as a patio or on their grass, a number of customers also set them up in a summer house, shed or garage. For use indoors, you should take particular time and care to consider factors such as drainage and ventilation.



How do I know which MSpa range is right for me?

MSpa has the most extensive product line in the portable spa industry. From the most cost-effective COMFORT series to the highly intelligent and luxurious MUSE series, it is easy to find the model of your choice in terms of function, design and sizes. COMFORT
The budget-friendly line with the most classic styling and practical features. URBAN A line of intelligent models incorporating the latest technologies that you can only find in MSpa (M-One smart tub, O-Zone generator, etc.), designed to bring you a sophisticated lifestyle and comfortable hydrotherapy experience. PREMIUM The unparalleled leather styling covers and unique features make PREMIUM the most iconic line of MSpa. It is the perfect choice for modern décor and decent lifestyle. MUSE Owning one of the MUSE series means you don't need to consider any other similar products. There is no one else in the market that can compete with these models which have the most powerful hydro jet and all the latest technologies. FRAME The FRAME series features a distinctive design and extremely durable pool material. The clean and crisp looks make them perfectly match a modern style home. This is the best choice if you want a spa unlike any other.



How many people can fit in an MSpa?

This depends on the model you choose. Please use our hot-tub-finder to select your desired spa. In general, MSpa can fit 2-6 persons:
2-persons: NEST
4-persons: TEKAPO(4P), BERGEN(4P),
6-persons: TEKAPO(6P), BERGEN(6P), OTTOMAN, STARRY(2021 version),SOHO, CAMARO, EXOTIC, VITO, RIMBA, AURORA(2021 version), CARLTON, MONO, TUSCANY



What is the age limit for children?

An MSpa is not a paddling pool or a toy and therefore is not suitable for children under 8 years old.



What is the difference between air bubbling and hydro jets?

All MSpa models come with Air bubbling system. It is a proprietary 360 degree airjet system fills your spa with millions of bubbles, creating a balanced, all-encompassing body massage. On the high-end series, you can adjust the level of bubbling speed for a customized message experience. Hydro Jet includes jet nozzles in positions within the liner. When this function is turned on, the pump circulates a high-pressure combination of water and air which is then released through the jets. These jets can be adjusted in both directions and pressure. Our MUSE series come with both Air Jet and Hydro Jet system to provide a vigorous massage.



Do all spas come with a timer function?

All MSpa models released in 2019 and onwards come with the Timer Function. You can easily set the time to wake up the spa to start heating the water. Featuring the intergrated chip, an Mspa allows users to adjust the number of hours before heater activation from 1 to 99 hours.



Do the spas have built in seats?

All MSpa models (expect TUSCANY) released in 2020 and onwards come with a cushioned floor. CAMARO/EXOTIC and all the models of URBAN/FRAME series come with integrated seat cushions to provide great comfort during periods of long use.



Is the spa comfortable and easy to get in and out of?

Known as hydrotherapy, a MSpa helps relieve the effects of Arthritis by utilising the properties of warm water in order to facilitate the improved movement of joints which are stiff, ache or are painfully swollen. The cushioning in the base of the spa is suitable for periods of extended use. All MSpa models (expect TUSCANY) released in 2020 and onwards come with a non-slip bottom providing extra friction between the foot and the spa floor. For those who suffer from arthritis or struggle to move, we recommend an MSpa Wicker Step as it can provide extra assistance and support when entering and exiting the spa.



How much does an MSpa weigh when filled (80%) with water?

TEKAPO - 4P 671kg /1479lbs
TEKAPO - 6P 953kg /2101lbs
BERGEN - 4P 721.5kg /1591lbs
BERGEN - 6P 954kg /2103lbs
OTTOMAN 954kg /2103lbs
STARRY 954.5kg /2104lbs
NEST 579kg /1276lbs
VITO 964kg/ 2125lbs
RIMBA 964kg /2125lbs
AURORA 964.4kg/ 2126lbs
CARLTON 972kg /2143lbs
OTIUM 972kg /2143lbs
MONO 968kg /2134lbs
TUSCANY 1172kg /2584lbs



Can I use my MSpa during winter?

It is suggested not to leave or set up your Mspa in temperatures lower than 4°C (39.2°F).
However, as long as the spa is power on, once the water temperature is lower than 1°C (33.8°F) the ANTI-ICING system will be automatically activated to heat the water up to 3°C(37.4°F). This system will prevent the water from freezing and protect the control box.If you wish to use your MSpa in winter always make sure it is protected either on a raised platform in a sheltered or covered area.



Can I leave my spa in direct sunlight?

No, do not leave your MSpa in direct sunlight as this can cause damage to its liner.



Spa Water

How do I maintain the water on a daily basis?

In order to maintain clear, clean and healthy water there are some day-to-day / regular tasks that you will need to undertake: 1. WATER FILTRATION / CIRCULATION It is a combination of circulating the water through the filter cartridge to collect suspended dirt and oils, together with good chemical water treatment that helps you to maintain clear, clean and healthy water. Whenever the MSpa's heater, ozonator or UVC sanitizer is turned on, the filtration function is automatically activated. If you wish, it is possible to activate the filter on its own, to keep the water circulating but not heating. 2. WATER TESTING & DAILY ADJUSTING OF CHLORINE & PH LEVELS Chemicals will get used up and will be constantly changing, even if you haven't used the spa. We recommend using MSpa all-in-one water treament package which only takes you 5-10 minutes per week for water maintenance instead of testing the pH level every time before using the spa.



How often do I need to change the water?

The frequency to change the spa water can vary due to different usage ways of the spa and different chemical balance of the water. If properly filtered and chemically balanced, no need to change the water throughout the whole summer season. The frequency to change water can be reduced by keeping the spa covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.



Do I need to use chemicals? Why?

Featuring the UVC sanitizer and the built-in O-Zone generator, an MSpa is the most intelligent portable hot tub in terms of self water treatment allows you to spend less time on monitoring the water quality. However, no matter how often or long you plan to use your hot tub, it is essential to treat the water in your MSpa using Chemicals. Chemicals are a highly effective way to treat your MSpa, as they eliminate any harmful bacteria that can grow in warm water. (It takes you only 5-10 minutes per week for water maintenance by using MSpa all-in-one water treatment package.)



Do I have to use chlorine or bromine in my MSpa?

Chlorine or bromine is a powerful sanitiser which is necessary to keep your hot tub clean and healthy. However, chlorine and bromine sanitizing products shall never be mixed up together in MSpa. Make sure you drain the spa and refill it with fresh water before switching chlorine to bromine, and vice versa.



What are the recommended chemicals and accessories for MSpa hot tubs?

It is recommended to use the MSpa all-in-one chemical treatment kit and our genuine cleaning accessories. Chemicals from other brands will also work. Please read carefully and follow the user guide provided by the manufacturers.



Troubleshooting

Can I repair my spa liner with the enclosed repair kit?

Yes, some small scratches or holes can be repaired with the enclosed repair PVC swatches. Due to the shipping safety policies, the repairing glue is not included. Please ask for the glues from the service center or simply buy one from a local shop. The surface should be dry and clean while affixing the PVC swatch to the leaking tiny holes or tears. Click here for our repair and how-to videos.



Why does my MSpa look lopsided?

The spa pool liner and cover must be extended evenly around when the spa is filled with water. A MSpa must be placed on a completely flat and solid surface. Otherwise it can cause the spa to be lopsided.



Why can I see algae in the spa even if I've used the filter regularly?

The filter pump itself will not prevent algae from growing in the spa water. For better water condition, it is recommended to use the MSpa all-in-one chemical treatment kit and our genuine cleaning accessories or contact our local suppliers for further information.



Why does the air bubbling suddenly stop after running for 20 minutes?

The bubbling massage function will shut down automatically after every 20 minutes of operation as a safety precaution. This can be reactivated after 10 minutes by pressing the BUBBLE button again.



Can I screw off the inlet or outlet of the spa when it is filled with water?

No. DO NOT try to do any fixing or maintenance before the spa is completely drained. Otherwise it can cause water leakage or electric shock.



Why is the FILTER button flashing or displaying red?

The filter cartridge must be cleaned or replaced when you see the FILTER button is flashing or display red. Once this has been done, press the Filter button for 3 seconds to reset the reminder.



What's the meaning of error code:E0,E1,E2,E3,E4 shown on the panel?

Please view Error Code chart here.



Filter

Does the built-in control box filter the water?

An Mspa filters the water via a replaceable filter cartridge. The filter unit will automatically turn on when HEATER / UVC / OZONE function is turned on.It can also be turned on separately by pressing the FILTER button.



Can I leave the pump running all the time?

If you want to use the spa regularly, the most economical and effective way is to keep the spa heater on. It will keep the water temperature at the desired set point. This is very important, especially in cold regions. If you plan to use the spa after a period of time, it is suggested putting the spa on Standby mode (spa is powered on with no function activated). The smart filtration system will automatically run for 60 minutes after a few hours to keep the water clean. The anti-icing system will automatically heat the water up to 3°C when water temperature drops below 1°C. NOTE: When the temperature is extremely low and the spa is filled with water, be sure to turn on the heater or put the spa on standby mode.



How long do filters last?

It depends on their maintenance regime and water conditions. A filter should be cleaned after every use or at least every other day.



Where should I install the filter cartridge? Does the filter cartridge have a mesh cover?

The filter cartridge should be installed to the water inlet on the inside of tub wall. Refer to the filter chart to see how to correctly install a filter cartridge.
There are several versions of filter cartridges on the market. Refer to the chart below to choose the right filter cartridge for your spa. Please remove the fully enclosed mesh cover if your spa comes form the LITE or COMFORT series.



Setup

Where is the best place to setup my MSpa?

Suitable Surface: A smooth, flat, even surface that is capable of uniformly supporting the entire filled weight of your MSpa plus the weight of the users. Positioning your MSpa on an uneven surface can cause unequal pressure on one side of the hot tub which will increase the likelihood of your liner failing. Power Supply: You need to consider having a power supply that is close enough for the cable to reach (approx. length of the cable is 5.1m) but also far enough away so that water cannot splash into the socket. Surroundings: Placing your MSpa near a windbreak such as a fence will help to reduce wind exposure, helping it to retain more heat and in turn help to reduce your running costs. You should also consider where you will drain the water when required.



How do I know when the spa is properly inflated?

The manometer attached on the valve cap or inflation hose will show the spa inflation status. Please refer to the user manual or read instructions printed beside the air valve. Always read the manometer to ensure that the spa is filled at the proper air pressure for the conditions.
NOTE: Over-inflation can cause damage to spa liner. Complaints caused by misoperation will not be covered by the warranty.



How long does it take to fill an MSpa?

It varies on different spa models and your water pressue, usually it will take approximately 1 hour to fill up to the mininum line.



Is it easy to drain an MSpa?

Simply use the drain adapter to attach a hosepipe to the spa then open the stopper cap to the inside of the spa to allow for the drainage of the majority of the spa’s water. Any remaining water can then be tipped out from the spa. Alternatively, a Pool and Drain Pump can be used to extract the water.



Do I need a flat surface to place a MSpa?

Yes, an MSpa must be placed on a completely flat and solid surface.



How easy is it to setup an MSpa?

We bet you cannot find any other hot tub that is as easy to set up as an MSpa. Thanks to the world's first built-in control box, MSpa hot tubs allow you to skip the annoying pipe connection and pump installation and complete inflation by just pressing one button. Please refer to your user manual for specific set up information or watch our how-to videos.



How do I inflate the Inflatable Bladder (optional)?

If your spa comes with a standard inflatable bladder, check your user manual for guidance.
If you purchased the bladder separately, please make sure you have inflation hose or foot pump.
There is no single hose adaptor for DELIGHT series spas, you can purchase an extra foot pump to inflate the bladder.



Heating

Can the heat and hydo jet massage system stay on at the same time?

Yes, all the spa models from the ELITE and MUSE series can heat and activate the Hydro Jet Massage system at the same time.



Can the heat and air bubble massage system stay on at the same time?

Yes, all MSpa can heat and activate the bubble massage at the same time.



How long does it take to heat up?

This can vary greatly depending on the temperature of fresh water that goes into the hot tub, the ambient air temperature and which MSpa model you have (the higher the capacity of water, the longer the hot tub will take to heat up). The MSpa heats the water via a circulating pump and heats up at approx. 1.5-2°C/h (3-4°F/h) per hour. Ensuring that the spa is well insulated and that the Lid is on will also greatly help!



Why is the spa heating up higher than the set temperature?

When heating the water, the water in the spa circulates continuously, so the actual water temperature may vary from the detected water temperature (shown on the LED display) by as much as approximately 1°C. When the heating temperature exceeds the set value, the heating function will stop and the heater will be at rest. When the water temperature is lower than the set temperature, it will automatically reheat to the set value. In rare cases, if the temperature shown on the LED display is much higher than the set value, please stop using the spa and contact your service center.



How can I heat up my MSpa more efficiently?

To reduce waiting time, it is suggested to use the heat preservation mat and the inflatable bladder for more efficient heating up. For Lite/Comfort/Delight series, a heat preservation mat or an inflatable bladder is not a standard accessory in the package. You can always purchase one from our local dealers or after-sale service center.



Warranty

Where is the serial number on my MSpa?

The MSpa serial number can be found on the back of your spa's controller or on one of the feet of the engine block.



What happens if I have a question or issue with my MSpa?

You can scan the QR code on your manual or click here to find out the local service contact information



How long is the warranty on a MSpa?

MSpa covers below manufacture warranty period from purchasing date:
12 months for the electric parts
6 months for the spa pool (Lite/Delight/Comfort Inflatable Spa)
12 months for the spa pool (Premium/Elite/Concept/Urban/Muse Inflatable Spa/Rigid Wall MSpa)
24 months for the rigid wall frame



Am I still covered under warranty if I bought my MSpa second hand?

No. MSpa warranty only applies to the original purchaser and terminates upon any transfer of ownership.



Maintenance

Is an MSpa easy to clean and maintain?

Our range of inflatable hot tubs are very easy to maintain and are all supplied with a user manual with maintenance instructions. You can also watch the instruction videos by visiting MSPA SUPPORT.



How much does it cost to maintain and run an inflatable hot tub?

The running costs will vary depending upon your electric tariff, the amount of usage and how well insulated the spa is from the cold. We estimate it can cost around €1 per day to run based on feedback we have from our customers.



Can I leave my spa unattended for a long period of time?

If you intend to leave the spa for more than 2 weeks, it is better to drain and deflate the spa. Store it properly for the next time use. If you only intend to leave the spa for a few days, it is suggested putting the spa on Standby mode (spa is powered on with no function activated). The smart filtration system and anti-icing system will look after your spa. At the same time, please do the followings:
- put the top lid on to prevent raining, falling leaves, etc.
- slightly release some air to prevent over-inflation from heat or direct sunshine.



Does the spa need constant power to stay inflated?

No, an MSpa does not require the pump to be on constantly to be kept inflated. The pump can be used however at initial setup to inflate the spa in 1 to 2 minutes.



Can I add more air to the spa when it is full of water?

Yes. You can simply add air to the spa in the same way as when you initially inflated the spa until the manometer points to the GREEN section.



Can the MSpa be left out all year round?

The entire MSpa is waterproof. However, if you are expecting a very large amount of rain or bad weather it is recommended that you bring the spa indoors. Constant adverse weather conditions could damage the spa and pump and they should not be used in temperatures below 4°C.



How do I deflate and store my MSpa during the winter?

Drain and deflate the spa, clean it with a mild non-abrasive cleaner, and then rinse thoroughly. After the spa is dry, put it into the original box with all accessories.
Store the spa and accessories in a dry, temperature-controlled environment, between 0°C and 40°C (32°F - 104°F). We recommend storing the spa with desiccant.



Can I leave my spa on all the time?

If you want to use the spa regularly, the most economical and effective way is to keep the spa heater on. It will keep the water temperature at the desired set point. This is very important, especially in cold regions. If you plan to use the spa after a period of time, it is suggested to put the spa on standby mode (spa is powered on with no function activated). The smart filtration system will automatically run for 60 minutes after a few hours to keep the water clean. The anti-icing system will automatically heat the water up to 3°C when water temperature drops below 1°C. NOTE: When the temperature is extremely low and the spa is filled with water, be sure to turn on the heater or put the spa on standby mode.



How often should I change the filters?

Filters should be cleaned after every use, using running water to remove any small particles of debris. If the filters are used for too long they will get dirty and deteriorate, meaning the quality of water is not being maintained effectively. Dirty filters can also cause F1/E1 errors to appear on the pump. If you are unable to clean the filters, these should be replaced.



Safety

What electric supply do I need to run my MSpa?

You should always use a grounded socket with PRCD protection. All of our pumps come with a built-in RCD unit as a safety measure. The socket that the hot tub is being plugged into should be grounded. It's better the socket is with a waterproof cover. Or it should be placed somewhere hardly sprayed by the water from the spa. We recommend getting a qualified electrician to install a grounded outdoor waterproof socket with RCD protection (this should always be done by a qualified electrician).



Can I use an extension cord?

No, extension cables cannot be used with MSpa. The MSpa pumps come with a 5.1-meter cable which is usually sufficient for customers to reach their nearest grounded socket with RCD protection. If the cable is not long enough, we recommend getting a qualified electrician to install a grounded outdoor socket with RCD protection. The socket that the hot tub is being plugged into should be grounded. It's better the socket is with a waterproof cover. Or it should be placed somewhere hardly sprayed by the water from the spa.



What is a PRCD?

All of our spas are fitted with a plug and a PRCD (portable residual current device) with a tripping current of 10mA. This is a cut-out device in the event that water comes into contact with the electrical supply to your inflatable hot tub.



Is the spa and PRCD waterproof?

MSpa has an IPX5 water-resistant rating, meaning it can resist a sustained, low-pressure water jet spray. Therefore, the spa can be placed outdoor in light rain. However, do not turn on the bubble function without any rainproof facilities above. This is because the rain in the air is also sucked into the pump, causing the bubble generator to get damp and rusty which could result in malfunction and void your warranty. Although the plug with PRCD also has an IPX5 rating, it should not be submerged into deep puddles.



Still need help?

Contact your nearest after-sale service center.