1.    Question:

What's the water capacity of MSpa products?

Answer:

When filled to the water line printed on the inner wall of spa tub, as recommended, the MSpa water capacity is approximately the following:

2.    Question:

Can I set the inflatalbe spa tub up on a concrete patio?

Answer:

Yes, but a ground mat or cloth is highly recommended. The surface must be smooth, flat and free of any sharp objects, stable and of good drainage system.

3.    Question:

Can I leave the spa tub all year around?

Answer:

This depends on where you live. It is not recommended to keep your MSpa tub on if the enviornment temperature falls lower 0 degrees Celsius or 32 degrees Fahrenheit. The spa tub may freeze in such weather and cracking could occur. Spa tub top lid cannot hold the weight of ice or snow. We suggest you to store your MSpa tub in a place that is warm and dry.

4.    Question:

Do you recommend using chemicals to clean the spa water?

Answer:

Yes. Please refer page 10-11 of MSpa CE manual, and also contact your local spa and pool water treatment specialist stores for right chemicals to buy and correct way to use.

5.    Question:

Does my MSpa carry a factory warranty?

Answer:

Yes. We give warranty of MSpa product against defects in materials and workmanship under proper use and service. Your MSpa is eligible for a manufacturer's warranty of 6 months from the date of purchase for the inflatable spa pool and 12 months for the electric parts of the spa tub. For Tuscany models, it has a manufacturer's warranty of 24 months from the date of purchase for the wall frames and 12 months for the electric parts and spa pool liner. MSpa Service Center accepts return of any factory defectives, if you return the item within first 90 days from the date of original purchase. The defect item must be returned to our service center along with a copy of the eligible dated sales invoice and a completed warranty card (included in our packaging) noted the reasons of return. We recommend to ship the item to our Service Center using a trackable shipping method. MSpa will not be responsible for any items lost in the transit. Customer is responsible for the shipping cost to our Service Center.

6.    Question:

Does the spa liner require any special care to ensure durability?

Answer:

Make sure to have any sharp objects out of or from underneath of the spa tub. Maintain proper PH levels and keep the spa sanitary and clean. Use a mild cleaner to wash the inner vinyl of the spa tub and rinse with clean luke warm water. Do not use hard brushes or abrasive cleaners.

7.    Question:

How do I prevent dirt and grime from getting into the spa water?

Answer:

Use the top cover to keep your MSpa covered when not in use. This will help keeping wind and other elements from depositing dirt and debris in your spa, and will also prevent excess rain water from overfilling your spa.

8.    Question:

How do I protect the spa from damaging grass or fungi developing on the concrete?

Answer:

It is impossible to prevent grass or lawn damage under the spa. And also we don't suggest to install Mspa onto the lawn as grass may cause air pump damped and rusted which could result the air pump works improperly and will void your warranty. Keep this in mind when selecting your site for set up. Keep the concrete as dry as possible by mopping up excess splashed water after each use to minimize fungal growth. It's recommended to use ground cloth or temp barrier mat.

9.    Question:

How do UV rays affect the material that comprise the spa tub?

Answer:

All PVC will be degraded over prolonged exposure to excessive sunlight. All MSpa spa tub products are manufactured with UV inhibitors to delay the degradation caused by sunlight.

However, the spa tub can get a unormal shape if pressure is too high due to strong hot sunshine. Normally this only happens if the air pressure have been to high due to direct exposure of sunshine. We suggest to buy a spa overall cover at your MSpa dealer. Spa overall cover will effectively protect your spa pool from UV rays and other pollutions.

10.   Question:

How much amount of water can I fill up my spa tub?

Answer:

Fill your MSpa until water level reaches the area between the max. & min. water lines printed inside the spa wall. See detailed instructions as followings:

1. Fill in the water with caution particullary the first time of use. Water level must reach the minimum  water level but not exceed the maximum line. If water exceed the max. water line, it will cause pump failure.

2. Make sure to avoid water spalsh which will cuase damage to the spa electric parts. 

3. After filling in proper amount of water, check air pressure again and make sure the pin reads in the green sector.

4. In hot weather or under sunshire, you can reduce air pressure to the yellow sector of manometer to avoid over inflation due to high temperature.  

11.   Question:

How long does it take to fill up the spa tub?

Answer:

The time it takes to fill your new hot tub depend on hose size and water pressure. It usually takes one or half an hour to fill up the MSpa tub with normal garden hose. Remember to observe the initial filling of the spa for several minutes in order to make sure that the spa is set up properly.

12.   Question:

How long will my spa tub last?

Answer:

Depends on the usage, maintenance and spa tub care. Consistent maintenance and proper storage of your MSpa product in the off season will prolong the product life. We suggest 5 minutes a day or 15 minutes a week to check water condition and add chemicals as required. 1/2 hour a month to clean the filter, 2 hours every 3 months to empty and refill the pool. Store the spa tub when not in use and do not leave the tub in snow or icy weather. Use the MSpa overall cover to protect direct sunshine and in the rain.

13.   Question:

How much air should I inflate the spa?

Answer:

Inflate until the spa pool becomes stable with approx. 85% capacity only. Over inflated spa tub under sunshine or filled with water may burst or lead to leaks in the seam. Make sure to use manometer to test and adjust the air pressure of the spa pool to a suitable status (make sure the pin points within the green sector after filling the water). When you need to inflate more air during use, make sure the pin reads in green sector in any terms.

14.   Question:

How often should I change the water?

Answer:

If the spa water is properly filtered and chemically balanced, spa water could last through a summer season about 3 months. If you aren't using chemicals, empty and refill water at least once a week. We suggested to use chemicals to keep the water fresh and clean but under the strict guidance of chemical usage.

15.   Question:

Answer:

16.   Question:

Is a video available to show how to set up the spa?

Answer:

Yes. The MSpa set-up and instruction DVD is included in the product package. You can also see MSpa installation video clips on YouTube. Click the YouTube icon on the top right of our website.

 17.   Question:

Is it safe for pets to play in the spa tub?

Answer:

No. Dogs, cats, and all other household pets should be kept away from the spa pool to avoid being trapped inside. This also protects the structural integrity of the inflatable spa pool. The inflatalbe sidewalls could be damaged by pet claws and teeth. Inproper usage of the spa tub will void MSpa warranty.

18.   Question:

Is there a repair patch enclosed for MSpa liner repair?

Answer:

No. only the repair swatch is included in the package. For safety reasons, glue is not included in the package. Consumers can ask your local MSpa dealers for glue or any other repair kit. Small tears or holes can be repaired with the enclosed repair patch. Surface should be dry before affixing the patch.

19.   Question:

How often should I test my spa water?

Answer:

we recommend maintain your water pH between 7.2 and 7.8, total alkalinity between 80 and 120ppm and free chlorine between 3 to 5ppm. Use test strip to test your water chemistry before each use of the spa, no less than once per week.

20.   Question:

Should I install my spa inside or outside?

Answer:

Each location has its pros and cons. Outside installations may compromise some of your privacy, but you can add screens, shrubbery, or fencing to minimize peering eyes. The outside weather can be a deterring factor, although many people absolutely love the experience of lounging in bubbling hot water while a light rain or snowflakes are falling! It can be exhilarating. Awnings can be built to shelter the effects of weather. It should be noted for those of you who have not experienced it, hot water raises your body's core temperature, so you will normally not feel cold even when exiting a hot tub outdoors in winter.

Inside installations will add humidity to the air in your home. It is imperative that proper ventilation be maintained to control this moisture and to prevent mildew and other damage. If you decide on an inside installation, make sure to take into account the draining and filling of the unit. There are two other important questions: will the fit through your doorway, and is your flooring strength adequate? Make sure to check the spa tub total weight (with water) before you decide to place your tub inside. On the plus side, you will have privacy and convenience. Your unit and cover will also be fully protected from the weather.

21.   Question:

What could cause the spa to be lopsided?

Answer:

The base or bottom of the spa is not laid out flat (without wrinkles). The spa pool liner and cover must be extended evenly around when the spa is filled with water.

22.   Question:

Can I use Chlorine and Bromine sanitizer products together?

Answer:

NO. You should never mix Chlorine and Bromine to sanitizine products. This is very dangerous. If you choose chlorine and want to switch to bromine, or vice versa, you must drain and refill your spa tub.

23.   Question:

There is a strong chemical odor and my skin is irritated when I bath. What should I do?

Answer:

Your spa contains a high concentration of Chloramines. You should drain your spa and fill it with fresh water.

24.   Question:

Can I use my MSpa during cold weather?

Answer:

Yes, It is possible to install and leave the spa tub outside at a temperature below 4°C, but only if the water temperature inside the pool is higher than 4°C and water in pipe is not frozen. The spa tub can be operated in cold weather with temperature down to maximum -10°C if the unit is properly set up and no frozen water inside the control box, pipes or spa pool.
It’s helpful to put temp barrier mat in between the spa pool and the ground. Similar mat which is made of foam material or other materials with temp barrier function can also be used.    

25.   Question:

What is needed to prepare a site to set up and use my MSpa tub?

Answer:

A flat, smooth and spporting surface with water drainage system is required. Uneven or unsound surfaces can damage the spa tub and void your warranty. A ground cloth or mat is recommended to place under the spa pool to prevent scratch or damage of the inflatable spa pool body and heat loss. Regardless, it's the customer responsibility to make sure the set-up site is properly prepared, whether on the ground, on a floor, deck, patio or slab. Level the surface before filling spa with water.

26.   Question:

What is the approximate depth of the water to fill up my spa tub?

Answer:

We recommend to fill up your spa about 80% of its maximum water capacity, the depth is about 44-46cm. (Refer answer to question 10)

27.   Question:

What is the steepest slope that I am able to set up my spa on?

Answer:

For best results the surface should be perfectly level. Pay close attention to the spa’s stability and levelness in the early stages of filling your spa up with water. If you see about an inch of water is accumulated, and the water is not spreading out evenly, or the spa appears to be bulging to one side, stop filling the spa, drain the water, and select a new site. If the spa tub is set up on a slope, the spa will be lopsided and could collapse.

28.   Question:

What material is the MSpa inflatable spa tub made of?

Answer:

All MSpa hot tubs are made with premium quality and heavy gauge PVC of 0.60mm.

MSpa pool body materials for different models are listed below:

B-100 & B-110: Spa pool outside cover is made of Polyester laminated PVC.

B-130, B-140, B-150: Spa pool body cover is made of PVC synthetic leather.

B-160,B-170: Top part of spa pool liner is made of PVC synthetic leather.

MSpa top lid materials for different models:

B-090, B-100 & B-110: Polyester and PVC laminated top lid with aluminum foil

B-140, B-130, B-150, B-160, B-170: PVC synthetic leather with aluminum foil

For B100, B-110, B130, B140, B150, B-160 & B-170: an inflatable bladder is included in the standard accessories.

29.   Question:

What other surfaces can be safely used to set up my spa?

Answer:

The spa can be set up on pavement that is completely smooth, level and stable. A ground cloth is recommended. Make sure not to set up your spa tub on sand or muddy ground that is not weight capable and stable.

30.   Question:

What should I use to clean my MSpa before storing it for the winter or next season?

Answer:

Use mild soap with fresh and clean water. Thoroughly wipe the sopa on the inner spa pool and rinse it with water. Make sure your spa tub is completely dry before storage for next season.

31.   Question:

Why do I find algae in my spa even when I run my filter pump regularly?

Answer:

The pump and filter alone will not prevent algae from growing in the spa water; this can only be done by maintaining proper chlorine and pH levels at all times. Check your local pool chemical supplies store for further information.

32.   Question:

Would excessive spa chemicals affect or cause deterioration to liners?

Answer:

Excessive or concentrated chemicals may cause damage to any spa and to the user.

33.   Question:

Why an extension cord should not be used which states in the spa set up instruction?

Answer:

In order to reduce the risk of electric shock. That means you can’t cut off the cord and connect the cord together by yourself, which may cause to the potential danger. It is important only to use a 16A power supply. If have to use an extension cord/connecting cable, please make sure this is for 16A purpose and for outdoor use. For safety reasons, set up spa a few meters away from power supply.

 34.   Question:

Is the heater defective if the heater button does not light up?

Answer:

No, the reason might be the set temperature is lower than environment temperature or water temperature.

35.    Question:

Why the spa stops working for a couple of hours?

Answer:

This is normal as MSpa products is designed to have the automatic stop function for your safety and energy saving.

For all MSpa hot tub products, it will stop for 10 mintures after you turn on the bubble function for 20 mintues and you will have to restart the bubble function again manually.

36.   Question:

Why the filter function is activated at the same time I press the heater Button

Answer:

It’s normal that filtration system cannot be turned off individually when heating system is working. Please note  filtration system can only be turned off by pressing “HEATER” button but not “FILTER” button when heating function is on.

37.   Question:

How to get a better heat increasing result for the water inside the spa pool?

Answer:

We strongly recommend to have the top lid of spa covered with the inflatable bladder placed onto the spa pool when the heater function is on, this will help to prevent heat loss and shorten the heating time. MSpa temp barrier mat is also useful to get better heat preservation result. It is also recommended to fill spa tub with luke warm water for quick heating and energy saving.

38.   Question:

What is wrong when the LED display screen indicate “SPH” or “SPL”

Answer:

1. Pin plug connection failure: Please cut the power supply off to your Mspa, and then plug in again, make sure the right connection of pin plugs, restart power pack operation.

2. SPL, temperature lower than zero degree: Please check if there is any water frozen inside the spa and control box, use warm water to melt and get water temperature higher than zero degree.

3. SPH, abnormal high temperature: Do not use the spa. Please contact your country MSpa service center.

39.   Question:

Could I run an mspa hot tub from a small generator? 

Generally we don't recommend to use generator since it would be not safe and good to environment. But if there is no alternative or have to use generator, end users shall make sure its safety, and generate stable Sin AC (Sinusoidal alternating current) and required voltage electricity as per MSpa rating label.

Any spa fault/defect caused by power supply from generator will be out of manufacturer's warranty.

How high the water temperature will be increased after using heater?

Answer:

Maximum 42 ℃ or 104°F while there may be some indication tolerance which will indicate about 38 ℃ or 100°F. This is normal. Please also  note that the following conditions will lead to slow heating phenomenon:

1. Environmental temperature lower than 10°C(50°F)

2. Outdoor wind force above Gentle breeze/F 3

3. Environmental temperature lower than 10°C(50°F) and wind power above Gentle breeze/F 3

4. Activate bubbling system when heating

5. Spa lid is not covered or improperly covered when heating

For a better heating result, we recommend to fill MSpa tub with warm water for quick heating and energy saving purposes. And also do not use filter cartridge when only to heat water or to ensure good heating performance.